Release Notes for April 28th
April 29, 2009 at 8:30 pm fuddruckus 12 comments
Our latest release includes many bug fixes and general stability enhancements for Time Tracker for Outlook. It also does a better job handling certain errors and presents customers with more information on how to resolve them. Existing users of Time Tracker for Outlook will be forced to install the new version.
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1.
Ray Wilkerson | April 30, 2009 at 4:42 pm
Here’s a thought, when you force users to upgrade their timetracker application and break previous functionality, maybe you should provide a phone number they can call for support if the upgrade doesn’t work so the customer’s production does not come to a halt. The new application will not install on Windows Vista 32bit with Office 2007. It is trying to modify several protected registry locations during install. I have been on the phone now for 15 minutes, spoken to three seperate reps, and am just now being transfered to what has been called the correct department. I am very disappointed.
2.
Ryan Pfeffer | April 30, 2009 at 8:12 pm
The Solution to this problem is under discussion on the Intuit Community Forum.
Furthermore, other customers have had success with the following steps:
1. Close outlook as well as the Time Tracker for outlook plug in. (To be sure they are closed, check the Processes in the Task Manager looking to be sure that neither OUTLOOK.exe nor TimeTracker.exe are listed. If they are, end those processes)
2. Open a Browser window (Preferably Internet Explorer).
3. Browse to: https://timetracking.quickbooks.com/j/tts/outlook?cmd=download
These steps should kick off the download as well as the update. If you are still having problems Please post a comment in the community forum link above so we can track who is having these issues.
3.
Tom Trezise | April 30, 2009 at 10:29 pm
When I click the download pop up, or use your link above, I get this message:
Time Tracker Cannot Be Accessed
This QuickBooks Time Tracker account does not appear to be valid. This can occur when:
•Your account was not created correctly.
•This can happen if you have not signed up through an invitation email. In particular, if you are an administrator, you must add yourself as a time tracker to track your time online.
•You may also have attempted to log in to Time Tracker using an existing Intuit account that is not signed up for Time Tracker.
•You attempted to log in to Time Tracker, were asked to choose from a list of companies, and clicked on a company that is not linked correctly to Time Tracker.
To correct one of the above problems:
•Make sure your QuickBooks administrator has added you as a time tracker. Open the e-mail invitation you received to join Time Tracker and use the link in the email to correctly sign up your account.
•If you logged in to Time Tracker and were asked to choose from a list of companies with the same name, try a different link. Some of the items may not be linked correctly due to one of the above reasons.
Note: If you believe you have encountered this page in error, please try logging in again.
But I can log in through the application as the Administrator with the same login ID and password. The upgrade will not recognize me.
4.
Ryan Pfeffer | May 1, 2009 at 3:35 am
Give it a try with your Timekeeper Credentials and see if it works. If not, post back and we will contact you for further assistance.
5.
dwdetroit | May 15, 2009 at 11:29 am
i’m just finding out why my hours are not working. Could you have notified us, and provided information to make the change instead of leaving us wondering?
wow, I’m so disappointed.
How long is this fix going to take me? can you email me step by step instructions right now please? I use the following:
blackberry beta for time tracker – has worked great for a long time.
office outlook 2007, both vista and xp platforms.
Please get me the instructions by email.
Regards,
6.
stacy | May 20, 2009 at 9:52 pm
Yes, current users are being forced to download the new updgraded Time Tracker software, but when does it stop prompting us to do so? Every day, several times a day, a Time Tracker Alert pops up on my screen and reminds me that I need to download the new software so my Time Tracking works.
I have addressed the alert several time as of today by downloading the new upgrade to Time Tracker and by now I would expect to stop getting the pop up alert. Has anyone at TT checked this problem out? I would like the alert to stop now.
7.
Darrell Lum | May 21, 2009 at 10:58 pm
Hi stacy,
If you’ve already run the installer after downloading it, then the update didn’t install successfully for some reason. In this case, please try to uninstall the current software (you don’t need to delete temporary files when prompted) and then install the software again using the newly downloaded installer.
8.
Mark | May 26, 2009 at 3:08 pm
The new time tracker application is slowing down every computer in our office. There seems to be a problem with it everyone I talk to has the same issue until they disable timetracker.
9.
Catherine | November 2, 2009 at 11:37 pm
Is there any guidance/response on Mark’s comment about the new release slowing down performance?
I am also about to instruct all our users to remove the TimeTracker application (unless there is a fix…) since our overall productivity is being negatively impacted…
10.
Drew Perkins | May 4, 2010 at 5:50 pm
As of yesterday, the Time Tracker icons no longer appear in Outlook. I did recent downloads to bring Outlook current. I tried the download to repair time tracker–no change. I then uninstalled time tracker and then reinstalled it. No change. I am unable to do anything with outlook for time tracker. I am reduced to doing online timesheets, which is not acceptable. What can I do to make this work right?
11.
Travis | June 10, 2010 at 10:00 pm
Any idea when 64bit Windows (7) will be supported. Also, hoping for support on Outlook 2010 soon.
Please. Please. Please.
Travis
12.
Ray Wilkerson | June 17, 2010 at 7:26 pm
I second the request for IMMEDIATE Outlook 2010 support. For Pete’s sake you guys still have the Vista Gadget listed as BETA! We are actively pursuing other options than Intuit software. Over the last few years we have seen that your support is horrendous and your software is riddled with programming bugs. Those in charge of technology should have been fired by now. Had management a single solitary clue this most recent online service outage could have been prevented by getting rid of those c-level IT exec’s responsible for the company’s CONTINUED technology failure.