Release Notes for August 19th
August 20, 2008
Time Tracker Users -
Again, we have made some significant improvements based our interactions with you. Our latest release includes:
- General performance enhancements on the view timesheets and download pages.
- An improved download experience when there are lots of timesheets to be downloaded.
- A more streamlined setup workflow for new users.
Please keep your comments coming so we can make our service better!
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Genevieve Anton | December 23, 2008 at 1:12 am
When I try to download timesheets to QB, it says QB has an error and must shut down. When I clicked on the link provided by an Intuit employee, I got this message:
Time Tracker Cannot Be Accessed
This QuickBooks Time Tracker account does not appear to be valid. This can occur when:
• Your account was not created correctly.
o This can happen if you have not signed up through an invitation email. In particular, if you are an administrator, you must add yourself as a time tracker to track your time online.
o You may also have attempted to log in to Time Tracker using an existing Intuit account that is not signed up for Time Tracker.
• You attempted to log in to Time Tracker, were asked to choose from a list of companies, and clicked on a company that is not linked correctly to Time Tracker.
To correct one of the above problems:
• Make sure your QuickBooks administrator has added you as a time tracker. Open the e-mail invitation you received to join Time Tracker and use the link in the email to correctly sign up your account.
• If you logged in to Time Tracker and were asked to choose from a list of companies with the same name, try a different link. Some of the items may not be linked correctly due to one of the above reasons.
I’ve been trying to get help from QB for a week now… no response on community forum or anything else.